Overview
At NeonsMen, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 7 days of delivery for eligible products.
To be eligible for a return:
- The item must be unused, unwashed, and in original condition.
- All original tags and packaging must be intact.
- Proof of purchase or order confirmation is required.
Products that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for returns.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Innerwear or hygiene-related products
- Clearance or final sale items
- Customized or personalized products
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.
If approved:
- Refunds will be processed to the original payment method.
- The refund may take 5–10 business days to reflect depending on your bank or payment provider.
Shipping charges are non-refundable unless the product received was damaged or incorrect.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact our support team with your order details and product images (if applicable).
Return Shipping
Customers may be responsible for return shipping charges unless the return is due to:
- Wrong product delivered
- Damaged item received
- Manufacturing defect
Order Cancellation
Orders can only be cancelled before they are shipped. Once shipped, the order cannot be cancelled and will fall under the return policy process.
Need help?
If you have any questions regarding refunds or returns, please contact us through our Contact Us page or customer support email.
We appreciate your trust in NeonsMen and strive to provide the best shopping experience possible.